Q: Is Qi Lamp compatible with all kinds of Qi wireless chargers?
A: Yes, Qi Lamp is compatible with all kinds of Qi chargers on the market. If you already have a Qi charger, it will work with it.
Last updated: September 24, 2019 12:29
Q: Does Qi Lamp work with the KOPI Mug wireless charger?
A: Yes, Your KOPI Mug wireless charger is compatible with the Qi Lamp.
Last updated: September 24, 2019 12:29
Q: Is Qi Lamp water resistant?
A: Qi Lamp is designed mainly for home use, just like most of the home electronic products, it will be okay with light moistures but it is not water resistant.
Last updated: September 24, 2019 12:29
Q: Can the LED/battery be replaced?
A: The LEDs in the Qi Lamp are permanently soldered onto the round circuit board and cannot be replaced. Also due to the custom design of the electronics within the lamp, this version of the Qi Lamp will not feature a replaceable battery.
Last updated: September 24, 2019 12:29
Q: What’s the warranty?
A: We provide a 12 months quality warranty and lifetime technical support.
Last updated: September 24, 2019 12:29
Q: Can I buy more than three Qi Lamps?
A: Yes, you will be able to add more Qi Lamps through our survey later intergraded with BackerKit.
Last updated: September 24, 2019 12:29
Q: How can I select the color? Can I select different colors if buy more than two?
A: You will be able to select your color/multiple colors through our survey from BackerKit at the end of the campaign.
Last updated: September 24, 2019 12:29
Q: How long does the battery last? How long does it take to charge the battery?
The battery lasts for up to 3.5 Hours on maximum brightness and 40 hours on minimum brightness. From empty, the battery can be fully charged in 2 hours.
Last updated: September 24, 2019 12:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.